RETURN AND REFUND POLICY

1. Eligibility for Returns

• • Returns are accepted for unused and unopened products in their original packaging.
  • To be eligible for a return, you must initiate the process within 3 days of receiving the item.
  • Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

• • Products that have been opened or used.
  • Items purchased on clearance or as part of special promotions.
  • Custom or personalized orders.

3. Return Process

To initiate a return:

1. 1. Contact our customer support team at Info@ThePureSaltCompany.com or WhatsApp us.
   2. Provide your order details and the reason for the return.
   3. Our team will guide you on how to ship the product back to us.

Note: Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• • Approved refunds will be processed within 7 business days, and the amount will be credited to your original payment method.
  • If the return is due to a product defect or error, we will also refund the original shipping charges.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at Info@ThePureSaltCompany.com or WhatsApp us.

6. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• • Check with your bank or credit card provider, as processing times may vary.
  • If the issue persists, contact our customer support team for assistance.

7. Damaged or Defective Items

If you receive a damaged or defective product, notify us immediately at Info@ThePureSaltCompany.com or WhatsApp us. with photos of the item and packaging. We will arrange for a replacement or refund.

8. Contact Us

If you have any questions or need further assistance, please reach out to us:

• • Email: Info@ThePureSaltCompany.com